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Ibrahim Gailani

Ibrahim Gailani B.Sc

Contact Center / Cusotmer Care - Consultant
 

The Executive Club

United Arab Emirates

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About Ibrahim Gailani

Ibrahim Gailani is an international operations executive specialising in designing,building, and leading the internal structures for front-line customer relations.  With expertise in Telecommunications, Banking and Outsourcing Services, he has been involved in launching new call centers, turning around challenged operations, and revolutionising business plans to maximize productivity, performance, and revenues.

A founder of Buzz Contact Centre Solutions, the leading Contact Centre Outsource Service Provider for Banking & Finance in Dubai, and having been in the call center and service industry for over 12 years, Ibrahim has been a big advocate and speaker on customer care at various industry related conferences in Dubai, North America, and Europe.


In the past few years Ibrahim has been the Director of Customer Service for 3 Leading Telecom Companies, Mobilink-Orascom Telecom, Telenor – Pakistan,and VIVA-Kuwait Telecom with and outstanding track record as:

  • A Crisis Strategist
  • A Business Model Expert
  • A Performance Optimiser

Currently Ibrahim is a consultant operating in the middle-east specializing in Call Centers &Customer Services with a focus on Recruitment, Training & People Development, Benchmarking, CRM and Change Management projects.

Ibrahim at present is heading the customer care set-up for "augere" a new Global wiMAX start-up of France Telecom and Orange, UK. He is involved in setting up the contact center and walk-in store for their about to be launched services in Pakistan and Bangladesh.

 

 


 

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About The Executive Club


The Executive Club offers the senior executive the complete package whether you are seeking your next executive job or updating your CV. As a subscribed member the club offers an exclusive service to its valued members including £100k+ senior management jobs and many unpublished job opportunities. The club also provides a customer support team providing professional expertise and guidance, CV distribution, personal profile review, executive news, top employer directory, online professional profile and CV critique.

 

Contact Information
Email Ibrahim Gailani
Ibrahim Gailani - phone number+92-308-2229435
Ibrahim Gailani - mobile number+97150-437-1201
Ibrahim Gailani - skype nameigailani
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